Your Data is Protected
We take security seriously because your reputation depends on it. Vela is built on enterprise-grade infrastructure with the same security standards used by banks and healthcare providers.
How We Keep Your Data Safe
Enterprise Infrastructure
Hosted on AWS in European data centers. Your data never leaves the EU, and we maintain 99.99% uptime so your agents work reliably 24/7.
Encryption Everywhere
All data is encrypted in transit and at rest. We use TLS 1.3 for connections and maintain encrypted backups with 30-day retention.
Access Controls
Role-based permissions, multi-factor authentication required for all team access, and regular access audits ensure only authorized people can access your data.
AI Partner Privacy
We use Anthropic Claude and OpenAI for AI capabilities. Both have enterprise privacy commitments: your data is never used to train their models, and API calls have zero data retention.
24/7 Monitoring
Automated threat detection, continuous infrastructure monitoring, and incident response procedures with sub-1-hour notification if anything unusual occurs.
Compliance Built In
GDPR Compliant
Full compliance with UK and EU data protection laws. Data Processing Agreements available on request.
SOC 2 Infrastructure
All our core infrastructure partners (AWS, Pinecone, Apollo.io, Anthropic, OpenAI) are SOC 2 Type II certified.
Regular Security Audits
Quarterly penetration testing, monthly vulnerability scans, and annual security reviews to maintain our standards.
Insurance Coverage
Professional indemnity and cyber liability insurance in place to protect both our business and yours.
What This Means for Your Agency
Protect Your Reputation
When candidates and clients ask about data security, you can confidently point to enterprise-grade protection.
Reduce Compliance Burden
Our infrastructure meets GDPR and SOC 2 standards out of the box, simplifying your compliance requirements.
No Downtime Risk
99.99% uptime SLA with redundant systems means your BD operations never stop, even during infrastructure issues.
You Stay in Control
Set suppression lists, define approval workflows, and maintain full audit logs of every action Vela takes. Your data, your rules.
Common Questions
Where is my data stored?
AWS data centers in Europe. Your data never leaves the EU.
Who can access my data?
Only authorized Vela team members with role-based permissions. We maintain full audit logs of all access.
What happens if I cancel?
All your data is deleted within 30 days of contract termination. We provide a full data export before deletion.
Can I get a Data Processing Agreement?
Yes. Contact us at talk@vela.it.com and we'll send one over immediately.
Do you have SOC 2 certification?
We're currently pursuing SOC 2 Type II certification (expected Q4 2026). Our infrastructure partners are already SOC 2 certified.
What if there's a security incident?
You'll be notified within 1 hour. We maintain incident response procedures and cyber liability insurance.
Need More Details?
For security questionnaires, compliance documentation, or custom security requirements:
Email: support@vela.it.com
Subject line: Security Documentation Request
We typically respond within 1 business day.